Bank Phone Numbers
A
ABM AMRO Mortgage
(800) 783-8900
Web: https://www.mortgage.com/C3/application.bus
Accredited Home Lenders
(877) 683-4466
AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent)
(800) 211-6926
1600 McConnor Parkway
Schaumburg, IL 60173
Web: https://www.myamcloan.com/malwebapp/begin.do
American Home Mortgage Corp.
(877) 304-3100*
Ameriquest Mortgage (Debt collection — see AMC Mortgage Services)
(800) 211-6926
Aurora Loan Services (Debt collection)
(800) 550-0508
By Overnight Mail:
601 5th Avenue
Scottsbluff, NE 69361
Attn: Customer Service
By Regular Mail:
P.O. Box 1706
Scottsbluff, NE 69363
E-mail: ccnmail@alservices.com
Web: https://www.alservices.com/Consumer/UI/SSL/Authentication/Login.aspx?ReturnUrl=%2fConsumer%2fUI%2fSSL%2fServ icing%2fDefault.aspx
AmTrust Bank (aka Ohio Savings Bank)
(888) 696-4444
Avelo Mortgage LLC
(866) 992-8356*
B
Bank of America
(800) 846-2222
BB&T Mortgage
(800) 827-3722*
Beneficial
(800) 333-5848
C
Central Pacific Bank
(800) 342-8422*
Charter One
(800) 234-6002
Chase
(800) 548-7912
Loss Mitigation (877) 838-1882 ext 52195
The Number you will be directed to after you give your loan number:
(866) 665-7629 (business hours are 11AM-8PM M-TH, 8AM-12PM F)
Chase Home Finance
(800) 848-9136 (customer service)
(858) 605-2181 (delinquency customer service)
Chase Home Finance-New Jersey
(800) 446-8939*
Chevy Chase Bank
(800) 933-9100*
Web: https://chaseonline.chase.com/chaseonline/logon/sso_logon.jsp?fromLoc=ALL&LOB=COLLogon
Chase Manhattan Mortgage
(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center)
Chevy Chase Bank
(800) 933-9100
Web: https://www.chevychasebank.com/htm/payment.html (Payment Addresses)
Citi Financial Mortgage
(800) 753-3673
Citimortgage
(800) 283-7918
Countrywide
(800) 262-4218
Web: https://customers.countrywide.com/se…t_login254.asp
D
Ditech
(800) 852-0656
(800) 449-8582
Downey Financial Corp.
(800) 824-6902, ext. 6696
Deutsche Bank National
Call Number on Mortgage Statement
EMC (800) 723-3004
P.O. Box 141358
Irving, TX 75014-1358
Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.asp
E
EverBank
(800) 669-7724 ext. 4730
Equity One (Debt collection)
(866) 361-3460
F
First Horizon Home Loans
(800) 489-2966*
Fifth Third Bank
(800) 375-1745 Option 3
First Merit Bank
(888) 728-9931
Flagstar Bank
(800) 968-7700, ext. 9780
Fremont Investment & Loan
(866) 484-0291
G
GMAC Mortgage
(800) 850-4622
GreenPoint Mortgage Funding
(800) 784-5566, ext. 5383*
Green Tree
(877) 816-9125
H
Homecomings Financial
(800) 799-9250
HomeEq Mortgage Servicing ( Debt collection)
(866) 822-1471
Household Finance (A HSBC Co.)
(800) 333-5848
Household Mortgage
(800) 333-4489
HSBC Mortgage
(800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web: http://us.hsbc.com/personal/mortgage/existing/difficulties.asp
Huntington National Bank
(800) 323-4695
I
Indymac Bank
(877) 736-5556
C/O Loan Resolution Department
P.O Box 7014
Pasadena, CA 91107
(Monday - Friday 6:15am-7:15pm. (Pacific Time)
Web: https://www.indymacbank.com/contactus/loanResolution.asp
Irwin Mortgage
(888) 218-1988
P.O Box 7014
Pasadena, CA 91107
Web: https://www.irwinmortgage.com/wps/portal/!ut/p/cxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4g3sdAvyHZUBAAqwx 9c
E-mail: deliquency.prevention@irwinmortgage.comJames B. Nutter & Company (800) 315-7334Key Bank (800) 422-2442 LaSalle National Bank (800) 783-8900
J
K
L
Litton Loan Servicing
(800) 999-8501 or (800) 548-8665
Fax (713) 966-8820
4828 Loop Central Drive
Houston, Texas 77081-2226
Web: https://www.littonloan.com/index.asp
M
Midland Mortgage
(800) 552-3000 or (800) 654-4566
Web: https://www.mymidlandmortgage.com/MyMortgage/Login/Login.asp
Mortgage Lenders Network
(800) 691-0129
E-mail: customerservice@mlnusa.com
Web: http://www.mlnusa.com/customers/info_credithelp.aspMortgage Electronic Registration Systems (MERS) (888) 679-6377National City (800) 367-9305, Ext. 53221 or (800) 523-8654
Attention: Homeowner’s Assistance
3232 Newmark Dr.
Miamisburg, Ohio 45342
(8AM-10:30PM ET, Monday - Thursday)
(8AM-5PM ET, Friday)
(8AM-Noon, Saturday)
Web: http://www.nationalcitymortgage.com/service_assistance.asp Nationwide Advantage Mortgage Company (800) 356-3442, ext. 6002*
N
NationStar Mortgage
(888) 850-9398* Press 0 for operator
New Century Financial Now Carrington Mortgage Services
(800) 790-9502 or (877) 206-9904
(6:00 a.m. to 7:00 p.m. Pacific Time, Monday - Thursday)
(6:00 a.m. to 6:00 p.m. Pacific Time, Friday)
Web: https://myloan.newcentury.com/webapps/servicing/myloans/index.do
NovaStar Mortgage Loan Resolution Department
(888) 743-0774
Non-English: (888) 743-0774, ext. 4523
O
Ocwen Federal Bank
(800) 746-2936 or (877) 596-8560
Web: http://www.ocwencustomers.com/csc_fa.cfm
Attention: Financial Information
12650 Ingenuity Drive
Orlando, Florida 32826
or
Ocwen Financial Corporation
1661 Worthington Rd., Suite 100
West Palm Beach, Florida 33409
Phone: 877-226-2936
For serving Ocwen with legal process, please send to their registered agent:
Corporation Service Company
2711 Centerville Road, Suite 400
Wilmington, DE 19808
Phone: 561-682-8000, x8386
Option One
(866) 711-1962 or (888) 275-2648
Web: http://www.oomc.com/servicing/servicing_baifaqs.asp
P
PHH Mortgage (Formerly Cendant)
(800) 257-0460
For borrowers facing possible delinquency: (800) 330-0423*
For borrowers in the foreclosure process: (800) 750-2518
Web:https://www.phhmortgage.com/sso/mq/login.jsp?
Q
R
ResMae Mortgage Corp.
(877) 473-7623, ext. 5944
S
Saxon
(800) 665-7367
Select Portfolio Servicing
(888) 818-6032
Fax: (801) 293-3936
Loan Resolution Department
P.O. Box 65250
Salt Lake City, UT 84165-0250
(Monday - Thursday 10:00 a.m. - 10:00 p.m. EST)
(Friday 10:00 a.m. - 7:00 p.m. EST)
(Saturday 9:00 a.m. - 1:00 p.m. EST)
Web: http://www.spservicing.com/services/customer/loanresolution.htm
SkyBank
(800) 290-3359
Sun Trust Mortgage
(800) 634-7928
PO Box 26149
Richmond, VA 23260-6149
Mail Code RVW 3003Web: https://www.suntrustmortgage.com/generalquestions.asp#
T
Third Federal Savings
(888) 844-7333
U
US Bank
(800) 365-7900
V
W
Wachovia Bank of Delaware
(866) 642-8608
Washington Mutual
(866) 926-8937 or (888) 453-3102 or (800) 478-0036 or (800) 254-3677
Waterfirld Mortgage
(800) 957-7245
Fax: (260) 459-5390
c/o Loss Mitigation Dept.
7500 W. Jefferson Blvd.
Fort Wayne, IN 46804
(7 am – 10 pm EST Monday – Thursday)
(7 am – 9 pm EST Fridays)
(8 am – 2 pm EST Saturdays)
E-Mail: saveyourhome@waterfield.com
Web: http://www.waterfield.com/scripts/cgiip.exe/WService=wfg/pub/borrowerservices/delqasst
Wells Fargo
(877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986 for payment assistance
Borrower Counseling Services
Monday - Friday 8:00 a.m. - 9:00 p.m., CT
Saturday 9:00 a.m. - 2:00 p.m., CT
Web: https://www.wellsfargo.com/mortgage/account/
Wendover Financial Services Corporation
(800) 934-1081 or (800) 436-1022
Web: http://www.wendover.com/borrowers.html
Wilshire Credit Corporation
(888) 502-0100
P.O. Box 8517
Portland, OR 97207-8517
From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday
Web: http://www.wfsg.com/borrower/borrower.aspx
Y
Z
*No direct line to the loss mitigation or loan modification department.
